Diluu Terms and Conditions

These Terms and Conditions apply to all courses and services provided by Diluu, a brand operated by HeySpanish LTD (Company No. 12938208). By registering, making a payment, and attending our classes, you agree to be bound by these terms.

Diluu provides live, real-time language tuition (Spanish and French) delivered by a teacher via Zoom, in group or one-to-one format, on a recurring subscription basis. On purchase, the student gains access to scheduled live classes according to their plan, with direct interaction with the teacher. Sessions are recorded solely for quality-control purposes and deleted after 7 days; Diluu does not provide a library of pre-recorded content or automated on-demand courses. The service is therefore live, human-delivered teaching, not an automatically accessed digital product.

1. Subscription and Payment Policy

• Subscription Model: Access to Diluu classes operates on a recurring subscription basis. You may choose from the following billing cycles: Every 4 weeks (monthly), Quarterly, or Annually.
• Automatic Payments: Payments are processed automatically at the beginning of each billing period using the payment method provided.
• Commitment and Refunds: Once a payment is processed, you are committed to the service for the entire duration of that period. No full or partial refunds will be issued for periods already billed, regardless of student attendance.

2. Cancellation of Subscription

• To stop the service and avoid future charges, you must explicitly cancel before your next renewal date.
• Cancellation Procedure: Requests must be sent exclusively through our official channels:
  • Email: info@diluu.com
  • WhatsApp: +44 7784 628261
• If you stop attending classes without notifying us of the cancellation through these channels, the subscription will remain active, and no refunds will be issued for processed payments.

3. Attendance and Makeup Classes

• Absence Management: You are only eligible for a makeup class if the absence is coordinated through the Diluu platform at least 12 hours prior to the scheduled class time.
• No-Shows: If the student misses a class without providing the required 12-hour notice, the class will be considered “consumed.” No makeup class or refund will be provided under any circumstances.
• Makeup Rules: Makeup classes are subject to group availability. We do not offer “makeups for makeup classes”; if you miss a rescheduled session, it is lost.
• Holidays: If you plan to go on holiday and notify us at least 1 week in advance, the amount for the missed classes will be added as credit to your account for future billing periods.

4. Changes to Level, Teacher, or Schedule

• You may request changes at any time. However, if a change or issue is reported less than 12 hours before a class, that specific class will be counted as completed, and the change will take effect from the following session.

5. Privacy and Recordings

• Sessions are recorded solely for educational quality control. Access is restricted to our academic coordinator, and recordings are automatically deleted after 7 days.

6. SMS Messaging Program

By providing your mobile phone number and checking the SMS consent checkbox during signup, you agree to receive recurring SMS text messages from Diluu (operated by Heyspanish LTD, Company No. 12938208).

Program description: Diluu sends SMS messages including class reminders, booking confirmations, billing notifications, customer support follow-ups, and promotional offers related to our language programs, including our Expedición Diluu summer intensive.

Message frequency: Up to 8 messages per month, depending on your activity and enrollment status.

Message and data rates: Message and data rates may apply. Diluu does not charge for SMS messages; however, your mobile carrier may apply standard messaging rates.

Support: For help, reply HELP to any message or email info@diluu.com.

Opt-out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further marketing messages will be sent.

Privacy: Your phone number and SMS preferences are handled in accordance with our Privacy Policy.

Carriers: Diluu uses Twilio Inc. as its SMS service provider. Diluu and Twilio are not liable for delayed or undelivered messages.